Health Care Options (HCO)

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Health Care Options (HCO) is an education and enrollment program that provides information to Medi-Cal beneficiaries about managed care plans (MCPs). This helps beneficiaries make informed choices about their Medi-Cal benefits.

HCO representatives are responsible for:

  • Providing information on the managed care process and health care plans
  • Assisting the customer with enrollment or dis-enrollment into or from specific Managed Care Plans (MCPs)
  • Problem resolution with Managed Care Plan (MCP) topics
  • Providing education of who must enroll
  • Explaining the medical plans benefits
  • Providing Health Plan Material

Who can benefit from this program?

Medi-Cal beneficiaries who applied for Medi-Cal benefits, moving into Fresno from another California County, recently did a Medi-Cal renewal, are interested in changing their Managed Care Plan or obtain information on services covered.

For more information contact us via email at etamanagedcare@fresnocountyca.gov or phone at 1-800-430-4263 Monday through Friday 8:00 a.m. to 6:00 p.m.

 

 

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